Return & Refund Policy

Last Updated: October 28, 2026

At TAVOR, we want every customer to shop with confidence and enjoy a positive experience with our bath and body essentials.

We understand that sometimes a purchase may not meet your expectations. That is why we offer a 30-day return and refund policy, including free return shipping for eligible returns.

This policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Be returned with its original packaging, where reasonably possible.

• Include all accessories and components originally supplied.

• Be accompanied by proof of purchase or an order confirmation.

Please contact our customer support team before sending any product back.

2. Free Returns

TAVOR offers free return shipping for approved returns within the 30-day return window.

Customers will not be charged a return shipping fee for an eligible return arranged through our customer support team.

Once your request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label or another no-cost return arrangement.

Please do not send items to our business address without receiving return authorization.

3. Hygiene and Personal Care Products

Because we sell bath sponges, shower poufs, exfoliating towels, and other personal care accessories, hygiene is an important consideration.

For standard change-of-mind returns, products must be unused and in a condition suitable for resale.

Used bath sponges, used exfoliating products, and other used personal hygiene items may not qualify for change-of-mind returns.

However, these conditions do not limit your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable consumer protection requirements.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at support@tavor.space.

Include the following information:

• Your order number.

• The email address associated with your order.

• A description of the problem.

• Clear photographs, if available.

Our support team will review the issue and offer an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

5. How to Request a Return

To initiate a return:

Step 1: Email support@tavor.space within 30 days of delivery.

Step 2: Provide your order number and the reason for your return.

Step 3: Wait for return authorization and instructions from our customer support team.

Step 4: Package the item securely and follow the provided return shipping instructions.

Step 5: Once the returned item is received and inspected, we will notify you of the outcome.

Please retain any return tracking information until your request has been resolved.

6. Refund Processing

Once an eligible return has been received and approved, we will initiate your refund to the original payment method whenever possible.

Refund processing may take up to 10 business days after approval. Additional time may be required for your bank or payment provider to post the funds.

For approved refunds involving damaged, defective, incorrect, or undelivered items, we may process a refund without requiring a physical return when appropriate.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

7. Exchanges

If you would like to exchange an item for a different color or product, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

If an exchange cannot be arranged, we may offer a refund so you can place a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

Once an order has shipped, cancellation may no longer be possible. In that case, the return process may apply after delivery.

9. Non-Returnable Items

For change-of-mind returns, the following may be excluded:

• Used personal hygiene products.

• Items damaged through misuse or improper care.

• Products returned outside the 30-day return period, except where required by law.

• Items that cannot be verified as purchased from TAVOR.

These exclusions do not override any non-waivable statutory consumer rights.

10. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please contact us.

We will review available tracking information and assist with the shipping investigation.

Where an order has not been delivered as required, we will provide an appropriate resolution in accordance with applicable law.

11. Consumer Rights

Nothing in this policy excludes, restricts, or modifies consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where local law provides additional rights, those rights will continue to apply.

12. Contact Information

For return requests, exchanges, refunds, or related questions:

TAVOR

Email: support@tavor.space

Phone: +1 (604) 779-2411

Address: 4194 10th Ave W, Vancouver, BC V6R 2H3, Canada

Website: https://tavor.space